Refund policy

Refund Policy

If you are not happy with your purchase within the 14-day window after the tracking indicates delivery is made, and the book(s) are still in perfect re-salable condition, contact us for return authorization and the reason within the window to receive instructions and return the product, carefully packaged. Your money will be refunded less the shipping/handling charges, irreversible 3% bank transaction fees and up to 10% restocking/re-handling inventory control charge when we recover and inspect the book(s).

You will have to write to us within the two week time period following your purchase, requesting a return; we can then instruct our fulfiller to email you an authorized return label.   As for the shipping service label you selected and authorized at checkout, we don't absorb that cost, and in the case that we paid for your free shipping originally, we will have to be reimbursed for that as well out of the refund. UNAUTHORIZED RETURNS CANNOT BE ACCEPTED AND WILL BE REFUSED.

While we can't be held responsible for lost or damaged packages, we can suggest you file a claim with USPS or UPS for shipping damaged product(s). Make sure you save your emailed receipt in the event of a claim filing.

Order Cancellation Policy

CANCELLATIONS are nearly impossible to carry out once you have committed and carried out a transaction, so be sure before you hit the purchase button. All orders are automatically processed on our secure merchant processor and sent for fulfillment production and shipment as soon as they are placed. During this process we incur irreversible fees which we cannot refund, so any eventual return refund is processed less these charges. See above.

No Refund on Digital Products (E-Books/Audiobooks)

When a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Our automatic software doesn't allow refunds on electronic products because they are delivered instantly to your email. If you are having trouble downloading your file the good folks at Book Funnel will make it right.